As of: July 2025
Scope
These General Terms and Conditions (GTC) apply to all contracts concluded with us by consumers and businesses either via our online shop at https://www.pruefl.com/ or through written (e.g., email) or telephone orders.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of Section 1 of the Austrian Commercial Code (UGB) is a natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
For entrepreneurs, these General Terms and Conditions also apply to all future business relationships, without us having to refer to them again in each individual case. Any deviating, conflicting, or supplementary General Terms and Conditions of the customer are hereby expressly rejected. They only become part of the contract if we expressly agree to their validity in writing.
The purchase contract is concluded with PRUEFL KG, A-3424 Zeiselmauer, Austria.
Order and Conclusion of Contract
The subject of the contract is the sale of goods, including digital content (data created and provided in digital form).
Orders via our online shop
The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to order. By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order and does not constitute acceptance of the contract. The contract is only concluded upon express declaration of acceptance or upon dispatch of the goods.
Ordering, Conclusion of Contract, Contract Language, and Correction of Input Errors
The product images shown in the online shop do not constitute a binding offer, but serve merely as a non-binding online catalog. By clicking the "Order with payment obligation" button, you submit a binding offer to purchase the products in your shopping cart.
The ordering process in our shop consists of the following steps:
- Place the desired items in your shopping cart,
- Go to "Checkout,"
- Enter your delivery details,
- Enter your payment details,
- Review your entries on the order overview page at the end of the process and correct them if necessary,
- Confirm by checking the box that you have read and accepted these General Terms and Conditions (GTC),
- Confirm by checking the box that you will bear the direct costs of the return in the event of a cancellation,
- Complete the order by clicking "Order with payment obligation" and thereby submit it bindingly to us.
After submitting your order, you will immediately receive an automated email as confirmation of receipt, which documents your order. However, this confirmation does not constitute a legally binding contract.
The purchase contract is only concluded with a separate email ("order confirmation"), a payment request, or by shipping the goods within five days of receiving your order.
The language available for concluding the contract is German.
Orders by email or telephone
Orders received in writing or by telephone are considered a binding offer. After receiving your order, you will receive a separate order confirmation by email, which also contains an invoice and – if already known – the expected delivery time. If you do not correct it, we will consider the order confirmation accepted and therefore binding.
Goods that are not in stock at the time of ordering will be confirmed separately and reserved by us. As long as you do not correct or cancel the order, it will remain valid. As soon as the goods are available, they will be shipped, and a separate invoice will be issued. The contract is concluded upon delivery of the ordered goods to you.
Prices and Payment Terms
The prices listed on the product pages include VAT and other price components. Shipping costs will be added to the stated product prices. Further details on shipping costs can be found in our General Terms and Conditions.Delivery and Shipping Conditions for Consumers (ALVB) can be found at the following link: https://www.pruefl.com/content/1-zahlung-versand
The following payment methods are available:
- Prepayment (bank transfer)
- Pay online (credit card, Klarna, EPS, Google Pay)
- Purchase on account (only for schools and institutions / also for consumers from the second purchase onwards)
The detailed regulations regarding payment methods and terms of payment can be found in our General Delivery and Shipping Conditions for Consumers (ALVB) at the following link: https://www.pruefl.com/content/1-zahlung-versand
Delivery and Shipping
Delivery will be made to the delivery address you provide.
Information on delivery times can be found on the respective product page. If no delivery time is specified, delivery will take place within 10-12 business days.
When shipping to consumers, the risk of accidental loss and accidental deterioration of the goods is transferred only upon delivery to the consumer. When shipping to businesses, the risk is transferred to the buyer upon handover to the transport company.
Detailed regulations regarding delivery times, shipping methods, shipping costs, and returns can be found in our General Terms and Conditions of Delivery and Shipping for Consumers (ALVB) at the following links: https://www.pruefl.com/content/1-zahlung-versand and https://www.pruefl.com/content/26-rucksendung
Right of Retention and Retention of Title
You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.
The goods remain the property of Pruefl KG, Römergasse 17, 3424 Zeiselmauer, until full payment has been made. Austria.
If the customer is a business, the following applies in addition:
- The goods delivered by us remain our property until all claims arising from the ongoing business relationship have been paid in full. Pledging or transferring the reserved goods as security before transfer of ownership is not permitted.
- The business customer is entitled to resell the goods within the scope of its ordinary business operations. In this case, it hereby assigns to us all claims arising from the resale to third parties in the amount of the invoice amount. We hereby accept this assignment. The business customer remains authorized to collect the claim. Our authority to collect the claim ourselves remains unaffected. However, we undertake not to collect the claim ourselves as long as the entrepreneur duly fulfills his payment obligations.
Right of Withdrawal for Consumers
If the customer is a consumer (a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent professional activity), the following right of withdrawal applies:
Right of Withdrawal
Customers who are considered consumers within the meaning of the Consumer Protection Act (i.e., natural persons who conclude a transaction for a purpose that is not predominantly attributable to their commercial or professional activity) have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you – who is not responsible for the transport – received the last goods.
To exercise your right of withdrawal, please send an unambiguous declaration (e.g., by email or post) to:
PRUEFL KG
Römergasse 17
3424 Zeiselmauer
Austria
E-mail: [email protected]
Tel.: +43 (0)2242 70985
Consequences of Withdrawal
If you withdraw from the purchase contract, we will reimburse you for all payments already made, including standard delivery costs (excluding any additional costs incurred due to a special delivery method chosen by you), within fourteen days from the day on which we received your declaration of withdrawal. received.
The refund will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise. We will not charge any fees for this refund.
For goods that can usually be returned by mail, the following applies:
We reserve the right to withhold the refund until we have received the goods back or you have provided proofYou have confirmed that you initiated the return – whichever is earlier.
You are obligated to return or hand over the goods to us no later than fourteen days after submitting your declaration of withdrawal. The return deadline is met if you send the goods before the deadline expires. You will bear the direct return costs.
For products that cannot be returned by regular mail due to their nature, we will organize collection. You will also bear the costs for this and are expected to amount to a maximum of EUR 150.
If a loss of value of the goods is due to an inspection of quality, properties, and function that goes beyond what is necessary, you will be responsible for this.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for:
- Goods that are not prefabricated and whose production is based on an individual selection or specification of the consumer or that were clearly tailored to personal needs;
- Sound or video recordings and computer software delivered in sealed packaging if the seal was opened after delivery;
- Newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.
- The right of withdrawal also expires prematurely for contracts for the provision of digital content (e.g., e-books, software) that is not delivered on a physical data carrier. and for which a payment obligation exists if:
- the consumer has expressly agreed that the contract will begin execution before the expiry of the withdrawal period,
- the consumer has acknowledged that they will lose their right of withdrawal upon commencement of the contract's execution,
- and PRUEFL KG has provided the consumer with a corresponding confirmation of this consent and the waiver on a durable medium (e.g., by email).
Warranty and Liability
The statutory liability for defects applies.
The following applies to businesses: The warranty period is one year from the transfer of risk. Warranty is excluded for used goods. The statutory limitation periods for recourse claims pursuant to Section 933b of the Austrian Civil Code (ABGB) remain unaffected.
We are only liable for slight negligence in the event of a breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the typical, foreseeable damages under the contract. Any further liability is excluded.
Our products are not intended for export or use in the United States of America (USA). We expressly point out that any deviations from applicable legal or safety regulations do not constitute a defect within the meaning of Austrian warranty regulations. Liability for the suitability or admissibility of the use of our goods under US law is excluded.
Third-Party Rights, Right of Withdrawal and Indemnity
If you use our product customization service, you warrant that all images, data, and content you provide do not infringe any copyright, trademark, or other rights of third parties, and that you have all necessary rights of use. Please note that we do not review these rights; This responsibility lies with you before the materials are transmitted to us.
We reserve the right to refuse orders or withdraw from the contract if we become aware of or have reasonable grounds to suspect that the use of the submitted motifs, texts, or other content could infringe the rights of third parties.
Should third parties assert claims against us for infringement of their rights, you are obligated to indemnify us against all related claims upon first request and to cover the costs of legal defense.
Place of Jurisdiction and Applicable Law
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law only applies to the extent that it does not deprive them of any mandatory provisions of the law of the country in which the consumer has their habitual residence.
If the customer is an entrepreneur, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is the registered office of PRUEFL KG in 3424 Zeiselmauer, Austria.
Final Provisions
Should individual provisions of this agreement be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
